Version 1.0
Date: 23/6/2025
At InvoGuide, we are committed to respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our platform.
Personal Information We Collect
We collect limited personal information to operate and improve our services. This includes:
- Identification Information
- We collect your email address when you create an account.
- Other personal information—such as your name or phone number—is optional and only collected if you choose to provide it.
- Financial Information
- We do not store your payment information.
- All financial transactions are securely processed by our payment provider, Stripe, in accordance with their own privacy and security policies.
- Communication Information
- If you contact us or respond to surveys, questionnaires, or other feedback forms, we may collect the information you voluntarily share. This is entirely optional.
- Social Media Information
- If you interact with InvoGuide via social media (e.g., by liking or commenting on posts, or messaging us), we may access the information you make available on those platforms based on your privacy settings.
Internet Activity Information
We automatically collect certain technical information to help us improve functionality and user experience:
- Log Information
- When you access InvoGuide, we collect log data such as your IP address, browser type, operating system, and time of access.
- Cookies Information
- Cookies help us remember your preferences and analyze how you interact with our service.
- Please refer to the Cookies section below for more information.
- Device Information
- We track feature usage, clicks, and navigation patterns to understand how users engage with our platform and to make improvements.
- Usage Information
- We track feature usage, clicks, and navigation patterns to understand how users engage with our platform and to make improvements.
Cookies
InvoGuide uses cookies strictly to enhance your experience.
We use NextAuth session cookies to keep you securely logged in. These cookies contain no sensitive session information and expire after your session ends or based on your browser settings. You can disable cookies in your browser, but some features may stop working correctly.
Content Within the Account
Your guidebooks and any related content are stored securely. We use encryption to protect all stored data both in transit and at rest, using industry-standard security protocols. We do not access your content unless you request support or where required by law.
Guest Information
InvoGuides are accessed by guests as standard web pages. They are not required to create accounts or submit any personal information to view a guidebook. We do not collect, store, or process any personal information from guests at any time or in any form, unless explicitly consented to. Only hosts are required to sign up in order to create and manage guidebooks on the platform.
Location Data
We do not track your precise location. However, we may collect region-level location data (such as country or time zone) based on your IP address for localization, analytics, and fraud prevention.
Who We Share Your Data With
We do not sell your personal data.
We may share your information only with trusted service providers necessary to run our business, such as:
- Stripe for payment processing
- Hosting and infrastructure services
- Analytics providers to help us improve the platform
- Communication tools for user notifications and support (e.g., for sending account notifications)
All third-party partners are contractually bound to protect your information and only use it for the purposes we define.
How Long We Retain Your Data
We retain account information for as long as your account remains active. If you close your account, we will delete all associated personal data in accordance with our deletion procedures, except where we are legally required or permitted to retain certain information (e.g., for accounting, fraud prevention, or tax compliance).
For content stored within the platform:
- Published guidebooks remain available unless you unpublish or delete them.
- Unpublished guidebooks will be automatically deleted after 3 months of inactivity.
- Prior to deletion, we will send a notification to the email address associated with your account to inform you of the upcoming removal and give you the opportunity to take action if needed.
Data Backup Policies
We perform regular backups of data to maintain service continuity and protect against accidental loss. These backups are encrypted and stored securely. Backup data is retained only for operational recovery purposes and is not used for any other purpose. If a user deletes their account or content, the associated data will also be removed from backup archives after a reasonable period in accordance with our data deletion policies.
Your Rights Over Your Data
You have the right to:
- Access the personal data we hold about you
- Correct or update your information
- Request deletion of your account and associated data
- Withdraw consent where applicable
- Object to or restrict how we use your data
To make any of these requests, please contact us at hello@invoguide.com.
Updates to This Policy
We may occasionally update this Privacy Policy to reflect changes to our practices or for other operational, legal, or regulatory reasons. When we do, we will notify you via the email address you have provided us. We encourage you to review this Policy periodically to stay informed about how we are protecting your information. Your continued use of InvoGuide means you accept the updated terms.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: hello@invoguide.com